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Agent of the Year 2007


Nominee: 2004, 2005, 2006 & 2007
Finalist: 2004, 2006 & 2007


Testimonials...

Here you can read reports from our clients who have returned from their visit to the ICEHOTEL® in Sweden.

Received from client on 24th February 2008
First time we have booked using the internet but every query and request received excellent service. Also, the booking of ice bar by staff at robert broad was very easy. all trips booked went without a hitch. it really was a very special holiday thankyou.

Received from client on 11th February 2008
The ice hotel is an absolute must for a visit and for a stay. Recommend the ice suites as you get warm accommodation to change before night in ice hotel. Standard rooms only provide lockers. Husky ride from airport superb, and impressed with the saab ice driving as they give you your own car, no instructor with you!

Received from client on 4th July 2007
Dave,

Thank you so much for your efforts, you have been absolutely fantastic !

 
I can see why your agency were finalists in the National Agent Achievement Awards 2004, 2006 & 2007. You should win it in my opinion.
 
Historically, I have always travelled through *****. This year, with regards to the most important holiday of my life, they were absolutely hopeless. You have managed to achieve what they could not and exceed my expectations. The speed of service, delivery and efficiency you have provided has been world class and again I thank you.

Received from client on 22nd March 2007
We had a wonderful holiday at the IceHotel.  The hotel itself was amazing with a magical atmosphere and the trips - wow - lots of unique new experiences, husky sled, reindeer driving, moose safari, snow mobile trip. A fantastic 40th birthday present to ourselves

Received from client on 12th March 2007

My sister and I chose your company to take us to the Ice Hotel in mid-February for an eagerly anticipated to break. Our spouses thought us mad as we don't like the cold and, as for sleeping on ice....! We took your advice and packed our thermals, including thermal gloves and socks to wear inside the cold weather clothing we were issued with on arrival, plus warm layers - and were as warm as toast, even during the night sleeping in the Ice House. Those Arctic sleeping bags are the business.

All the staff were helpful and caring. There were absolutely no hitches - everything was so well organised. The restaurant menu was excitingly different and the food wonderful. The animal handlers were so caring and our safety was ensured on all activities. In some free time we walked to the village and visited the church, which is a gem and decorated in the Sami style. Snowmobiling across the lake and along forest tracks at night was an incredible experience. When we stopped the silence was awesome. An extra day would have been great - perhaps next time!

I took my digital compact camera which I tucked inside the pocket of my snowsuit when not in use, and the batteries gave no problem. That way I had no heavy camera around my neck when travelling by sledge or snowmobile. In mid February the length of daylight hours was comparable to the UK and fine for photography. Now it all seems a wonderful dream - except that I have my photos to prove I really went

Received from client on 29th January 2007
Myself and my partner went to The Ice Hotel in Sweden for 3 nights and had an excellent time.  On arrival at Kiruna our suitcase was broken and the customer service for SAS Airlines gave us a new one free!!  We then were transferred with much ease to the resort.  Whilst driving to the resort the views were absolutely breathtaking and inhaling the clean air left us short of breath (shows you how much pollution we are used to in London!).  On arrival we were given our 'warm accommodation' and the room was of a good standard and the en suite was great.  We then went down to the luggage house where we were given our 'ice suits' for the duration of our stay.  When I read reviews that it is a good idea to bring your own gloves and hats they were right, the good thing is that you can purchase any necessary items of clothing to insulate yourself - you can get them from the Ice Hotel shop onsite. 

On the second day we had two activities - Reindeer racing and the snow-mobile Northern Lights tour.... this day was one of the coldest days they have had for a long time and it was -40 degrees.. so we had our own thermals, normal clothes, our own hats and gloves - on top of that we then had the snow suits and a balaclava and their gloves - trust me you needed it... it was so cold I could not easily take photos - as soon as my hand was out of the three gloves I had on I could not activate them to press the button.  Was it cold?  Yes.  Did I enjoy the experience?  Without doubt.  I now feel hot in London and it's -2 degrees... weird how your body becomes acclimatised.  The Ice Hotel itself is breathtaking but for me the best thing was the peace and quiet, the excitement of the activities and the fantastic staff they have working there. 

My boyfriend said he would love to go back over Christmas because Kiruna looks so perfect with all the snow.  I spoke to many of the staff and they said when the Ice Hotel melts and the lakes are no longer blocks of ice they all do white water rafting - something I'd be interested to do too.  The only downside of the whole holiday was the expense.  A drink in the Ice Bar will set you back about £8 and most drinks in the normal bar are about £6.  Very easy to spend a lot of money!!   An excellent time and would definitely go on another Robert Broad holiday.

Received from client on 27th January 2007
Our recent trip to Stockholm, followed by the Icehotel was a surprise for my boyfriend's 30th Birthday.

I wanted to do something that was exciting, memorable and unique, plus the cold climate was a must as he adores the cold weather and snow! I had heard great reports from friends who have visited the Icehotel, and wondered if the fact it had been 'bigged up' would somehow spoil the wow factor for me - I could not have been more wrong....It is absolutely breathtaking and is a magical setting for a holiday. The Chronicles of Narnia might well have been set in the area around Jukkasjarvi.

We had one night in an Ice suite which was beautifully decorated with an ice sculpture of a "virgin angel", and spent a surreal night on a bed of ice (though it had a soft foam mattress, covered in reindeer skins) snuggled up in our thermals and a romantic double sleeping bag!  A not bad nights sleep was aided by a few delicious vodka cocktails in ice glasses from the famous icebar, and a hearty meal from the Icehotel's restaurant (not the cheapest, but good food, in the warm). We were woken with a local speciality, hot lingonberry juice, in time to get up and ready or our morning of snow shoeing up a little hill to gain wonderful views over Jukkasjarvi and the river Torne from which the Icehotel is made each year.

After warming up in the Sauna, we were ready for our next excursion on a Reindeer safari, which was a great insight into the lifestyle and traditions of the local Sami people who herd the Reindeers. After meeting Rudolf an his cronies, we got to taste reindeer cooked traditionally inside a huge Teepee like tent ( a Lavuu).

Our final trip was a Northern lights snowmobile excursion which was hugely enjoyable and we were lucky enough to see the Northern lights for ourselves.

Our second night was spent in a warm, cosy Nordic cabin, which has a mini-kitchen area/microwave so we were able to make our own snacks - a  good way to cut the cost a bit.

Stockholm itself was also well worth a visit and we enjoyed our stay at the Nordic Sea hotel (home to the Ice bar in Stockholm).  A guided boat tour was one of the highlights given us great views of the city and its many islands. The old town was very quaint and wandering around the cobbled streets was very enjoyable, and we found lots of nice places for coffee/food.

All in all the trip will go down as the best mini break either of us has  ever had and we could not recommend it strongly enough.

Recently returned from the ICEHOTEL®?  Click here to send us your review...
 

As seen in:

The Independent

Latest Pictures

ICEHOTEL entrance, photograph by Big Ben Productions © ICEHOTEL

IceHotels.co.uk is operated by:
Robert Broad Travel, 2 Boley Park Shopping Centre, Lichfield, Staffs WS14 9XY
Tel: 0845 003 2216 or 01543 258631 - Fax: 01543 256049
ABTA 79652 - AITO Specialist Agent - PSARA - Advantage Travel Centre - Investor in People

Please note that all travel details and prices in this site are subject to availability, terms & conditions.  The air holidays and flights shown on this site are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators.  ATOL protection extends primarily to customers who book and pay in the United Kingdom.

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Last modified: 11/11/2008